We are just launching a 3 months paid IT Internship Program which will give you the opportunity to work within Ryanair Teams. The work that you do, will be seen by the millions of customers across Europe! By showing entrepreneurial spirit, you will be rewarded with an opportunity to develop a career (possibility of getting a civil contract after) for one of the most well-known brands across Europe!
We are looking for IT talents who would like to spend the summer with the teams of great team that will help them to grow. We want inspirational IT students who have a story to tell and who have strong outside interests. Cultural fit at Ryanair is just as important as academics.
What the Team does
Support Triage steps to determine User, PC, Network or Application problems.
Monitor all systems, networks and servers.
Monitor, update, and manage a ticket queue with the goal of resolving issues within agreed SLA’s.
Active Directory Administration.
Support escalation and monitoring.
Processing incidents and service requests initiated by end users using either the Self-Service Portal, email or telephone.
Escalating incidents and service requests to the next level of support if necessary.
Perform 1st Fix for user incidents.
Requirements
Student in a field related with Computer Science or interest in IT.
Good command of English (min. B2).
Basic knowledge of Active Directory, Exchange server, Windows 10, Systems, networks and servers monitoring tools.
Application process
Application form – send us your application (in English) plus short introduction of yourself, and why you want to join the IT Internship Program. If you were a successful in this stage, we will call you to speak about your expectations and future.
Phone call with Recruiter – short conversation when we will share with you all the details about work and check your English level.
Interview – technical interview with Team Manager.
Good luck with your application and lets your career take off with Ryanair Labs Wroclaw!
