Changes to our Application Process.
It’s time to go places
Intern IT Global Service Desk Agent
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Description
Ryanair Labs are currently recruiting for an Intern IT Global Service Desk Agent to join Europe’s Largest Airline Group!
Ryanair Labs is the technology brand of Ryanair. Labs is a state of-the-art digital & IT innovation hub creating Europe’s Leading Travel Experience for our customers.
We are launching a 3 month paid IT Internship Program which will give you the opportunity to work within the Ryanair Labs QA Teams. The work that you do, will be seen by the millions of customers across Europe! By showing entrepreneurial spirit, you will be rewarded with an opportunity to develop a career (possibility of getting a civil contract after) for one of the most well-known brands across Europe!
We are seeking individuals who have a story to tell and who have strong outside interests. Cultural fit at Ryanair is just as important as academics.
What the Team does:
- Support Triage steps to determine User, PC, Network or Application problems.
- Monitor all systems, networks and servers.
- Monitor, update, and manage a ticket queue with the goal of resolving issues within agreed SLA’s.
- Active Directory Administration.
- Support escalation and monitoring.
- Processing incidents and service requests initiated by end users using either the Self-Service Portal, email or telephone.
- Escalating incidents and service requests to the next level of support if necessary.
- Perform 1st Fix for user incidents.
Requirements
- Student/absolvent in a field related with Computer Science or interest in IT.
- Good command of English (min. B2).
- Basic knowledge of Active Directory, Exchange server, Windows 10, Systems, networks and servers monitoring tools.
Recruitment process
- Application form – send us your application in English plus short introduction of yourself, and why you want to join the IT Internship Program.
- Phone call – short conversation with Recruiter when we will share with you all the details about work and we will speak about your expectations and future. Also we will check your English level.
- Interview – technical interview with the Team Manager.
- Offer – if we’re a match, we’ll present you with an offer and schedule your start day with us!
During each of above steps we’ll be happy to answer any questions you may have. Apply today to discuss the role in more detail!
Competencies
Communication
Computer Skills
Creativity/Innovation
Problem Solving/Analysis
Location:
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Changes to our Application Process.
We are in the process of making a number of changes to our application process and overall candidate experience. This will occur in a number of phases and you may be required to create a new candidate profile or input some additional info for your application to be progressed. If you have already successfully applied for a role, we kindly ask that you do not re-apply for this. Our teams will be in touch by phone or email if we wish to progress your application to the next stage.
Thank you for your understanding and patience at this time and we wish you the best of luck with your application.