Intern Business System Analyst (CRM domain)
Apply now
Description
Ryanair Labs are currently recruiting for an Intern Application Support Analyst to join Europe’s Largest Airline Group!
Ryanair Labs is the technology brand of Ryanair. Labs is a state-of-the-art digital & IT innovation hub creating Europe’s Leading Travel Experience for our customers.
We are launching a 3 months paid IT Internship Program which will give you the opportunity to work within the Ryanair Labs Teams focusing on SAP HR and SAP SuccessFactors. After successful completion there will be a possibility of extending the cooperation on civil contract / contract of employment for next 9 months and prospect of staying with us long term! We are looking for people open for at least 1 year cooperation with us.
Key Responsibilities
CRM & System Analysis
- Support analysis of CRM platforms and service desk tools (e.g. ticketing workflows, forms, fields, automations).
- Assist in reviewing CRM features, limitations, and configuration complexity.
- Help identify usability, configuration, and operational gaps in CRM systems.
Documentation & Process Support
- Document existing workflows, automations, and system configurations.
- Assist in preparing summaries from meetings, demos, and workshops with internal teams or external vendors.
- Maintain clear documentation for integrations, constraints, and dependencies.
Operational & Data Support
- Support investigation of ticket data issues (e.g. duplicate tickets, customer ID inconsistencies, PNR‑related cases).
- Help validate CRM data quality and basic reporting outputs.
- Assist with testing system changes, configurations, or new features.
Vendor & Tool Evaluation Support
- Support preparation of evaluation notes related to scalability, API usage, admin usability, and operational risk.
- Help track questions, follow‑ups, and action items related to CRM tools and integrations.
Cross‑Team Collaboration
- Work with analysts, developers, and operations teams to understand system requirements.
- Support communication between business and technical stakeholders.
What the Intern will learn
- How enterprise CRM systems are configured, scaled, and maintained.
- How to analyse real production issues and system limitations.
- How to work with external vendors and internal stakeholders.
- How business requirements translate into system design and technical constraints.
- Practical exposure to process improvement and operational risk analysis.
Requirements
Must‑Have
- Student or recent graduate in IT, Business Analysis, Information Systems, or related field.
- Strong analytical and logical thinking skills.
- Ability to understand technical concepts and translate them into clear documentation.
- Attention to detail and willingness to investigate issues thoroughly.
- Good written and verbal communication skills in English.
Nice‑to‑Have
- Basic understanding of CRM or ticketing systems (e.g. Zendesk, ServiceNow, Jira).
- Interest in system integrations, APIs, and automation.
- Experience with Excel, data analysis, or basic reporting.
- Curiosity about process optimization and user experience.
Benefits
- Hands-on experience with leading technologies.
- Mentorship and guidance from experienced professionals.
- Opportunity to work on meaningful projects that impact the organization.
- A collaborative and inclusive work environment.
- Potential for future career opportunities within the company.
Recruitment process
- Application form – send us your application (in English) plus short introduction of yourself, and why you want to join the IT Internship Program. If you were a successful in this stage, we will call you to speak about your expectations and future.
- Phone call with Recruiter – short conversation when we will share with you all the details about work and check your English level.
- Interview – the technical interview with the Team.
- Offer – if we’re a match, we’ll present you with an offer and schedule your start day with us!
During each of above steps we’ll be happy to answer any questions you may have. Apply today to discuss the role in more detail!