Ryanair are recruiting for Customer Service Agents to join our Ground Operations Team at Dublin Airport in advance of Summer 2024.
These roles are Full-Time positions with our approved manpower agencies, where the successful candidates will be working as part of a large team to ensure that our flights depart on-time. No previous airport experience is required as our fantastic training team will prepare you for your new role with both classroom and practical training.
Please note this a shift-based role with shifts based around our busy flight schedule (days, evenings, weekends, nights and public holidays)
Salary increase to €31,500 on completion of 12 months continuous service
Duties include;
Based in Dublin Airport, you will be work as part of a team with duties including:
Assisting passengers at the check-in and the bag drop area.
Baggage processing
Reservations and ticketing
Boarding of flights
Ensuring all immigration regulations are adhered to
Provision of passenger assistance, handle customer complaints and other duties as assigned
Ensure all Ryanair flights are turned around in 25 minutes
This is a shift based role with shifts around the flight schedule
Requirements
Unrestricted right to live and work full time in the EU
Provide the documentation to pass a 5-year security background check (for Airport ID) – This includes full address history / confirmation of employment / education and full gap references provided.
Previous experience in a customer facing role is desirable but not required.
Excellent communication and fluent English language skills (verbal/written)
