It’s time to go places


**New €30,500 CSA pay**

Ryanair are recruiting for Customer Service Agents to join our Ground Operations Team at Dublin Airport in advance of Summer 2024.

These roles are Full-Time positions with our approved manpower agencies, where the successful candidates will be working as part of a large team to ensure that our flights depart on-time. No previous airport experience is required as our fantastic training team will prepare you for your new role with both classroom and practical training.

Please note this a shift-based role with shifts based around our busy flight schedule (days, evenings, weekends, nights and public holidays)

Salary increase to €31,500 on completion of 12 months continuous service

Duties include;

Based in Dublin Airport, you will be work as part of a team with duties including:

  • Assisting passengers at the check-in and the bag drop area.
  • Baggage processing
  • Reservations and ticketing
  • Boarding of flights
  • Ensuring all immigration regulations are adhered to
  • Provision of passenger assistance, handle customer complaints and other duties as assigned
  • Ensure all Ryanair flights are turned around in 25 minutes

This is a shift based role with shifts around the flight schedule


  • Unrestricted right to live and work full time in the EU
  • Provide the documentation to pass a 5-year security background check (for Airport ID) – This includes full address history / confirmation of employment / education and full gap references provided.
  • Previous experience in a customer facing role is desirable but not required.
  • Excellent communication and fluent English language skills (verbal/written)
  • Adhere to Ryanair’s Grooming Policy (Hair, Makeup, Tattoos, Piercings, Uniform )
  • Work a shift based roster – earliest start time 2.30am / latest finish time 10.30pm* *circa to change


  • Salary up to €30,500 (includes performance related bonus)
  • Additional skills allowances available
  • Fixed roster pattern of 4 days on 2 days off
  • Full training and uniform supplied
  • Flight benefits
  • Discounted parking at Dublin Airport (subject to availability)
  • Staff discounts at The Loop, Dublin Airport

Full details

Employment Type: