Changes to our Application Process.
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Customer Service Agent – Dublin Airport
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Description
**New €30,500 CSA pay**
Ryanair are recruiting for Customer Service Agents to join our Ground Operations Team at Dublin Airport!
These roles are Full-Time positions with our approved manpower agencies, where the successful candidates will be working as part of a large team to ensure that our flights depart on-time. No previous airport experience is required as our fantastic training team will prepare you for your new role with both classroom and practical training.
Please note this a shift-based role with shifts based around our busy flight schedule (days, evenings, weekends, nights and public holidays)
Salary increase to €31,500 on completion of 12 months continuous service
Based in Dublin Airport, you will be work as part of a team with duties including:
- Assisting passengers at the check-in and the bag drop area.
- Baggage processing
- Reservations and ticketing
- Boarding of flights
- Ensuring all immigration regulations are adhered to
- Provision of passenger assistance, handle customer complaints and other duties as assigned
- Ensure all Ryanair flights are turned around in 25 minutes
This is a shift based role with shifts around the flight schedule
Requirements
- Unrestricted right to live and work full time in the EU
- Provide the documentation to pass a 5-year security background check (for Airport ID) – This includes full address history / confirmation of employment / education and full gap references provided.
- Previous experience in a customer facing role is desirable but not required.
- Excellent communication and fluent English language skills (verbal/written)
- Adhere to Ryanair’s Grooming Policy (Hair, Makeup, Tattoos, Piercings, Uniform )
- Work a shift based roster – earliest start time 2.30am / latest finish time 10.30pm* *circa to change
Benefits
- Salary up to €30,500 (includes performance related bonus)
- Additional skills allowances available
- Fixed roster pattern of 4 days on 2 days off
- Full training and uniform supplied
- Flight benefits
- Discounted parking at Dublin Airport (subject to availability)
- Staff discounts at The Loop, Dublin Airport
Competencies
Location:
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Changes to our Application Process.
We are in the process of making a number of changes to our application process and overall candidate experience. This will occur in a number of phases and you may be required to create a new candidate profile or input some additional info for your application to be progressed. If you have already successfully applied for a role, we kindly ask that you do not re-apply for this. Our teams will be in touch by phone or email if we wish to progress your application to the next stage.
Thank you for your understanding and patience at this time and we wish you the best of luck with your application.