It’s time to go places

Description

Ryanair are currently recruiting for a CS Direct Claims Supervisor to join Europe’s Largest Airline Group!

This is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years.

We are inviting applications for one CS Direct Claims Supervisor position. The purpose of this position is to assist in the smooth running of Ryanair operations. The successful candidate will be highly organised, hard-working, energetic, self-motivated with a natural ability for problem solving to deal with CS direct claims.

The Role:

At Ryanair, our significant growth has led to more support and to ensure the team gets the support needed to work effectively we are recruiting one CS Direct Claims Supervisor in our Madrid office. This is a great opportunity to be part of a busy Customer Service team at Europe’s number one airline in a fast-paced multicultural environment looking to turn a great group of people into an outstanding team that meets all goals. The position will be based at our inner-city office in Madrid and will report to the CS Direct Claims Manager based in MAD.

What are we offering?

This is a great opportunity to be part of a busy and dynamic Customer Service team at Europe’s number one airline, this role will involve working closely with the Management, the successful candidate will co-ordinate the processing of claims received from multiple jurisdictions across the Ryanair network, dealing with a range of administrative and HR tasks.

Responsibilities 

• Communicating task assignment according to daily and weekly priorities.
• Performance Review & Quality Assurance.
• Raising any concerns or suggestions to improve overall performance.
• Providing encouragement and support to team members, including communicating team goals and identifying areas where new training may be required.
• Supporting the Manager with the hiring and training process.
• Developing strategies to promote best practice in accordance with company policy.
• Dealing with queries and escalations from the team.
• Escalating complex queries and escalations to Management.
• Providing ad-hoc support to the Manager and performing management duties when manager is absent or out of office.
• Occasional ad hoc duties will be required to support the team/manager.

Requirements

• Good understanding of EU Regulation 261/2004 & Montreal Convention.
• Previous experience in a similar role would be an advantage.
• Good knowledge of Microsoft Office suite.
• Outstanding organisational, written, and verbal communication skills.
• Must have flexible approach and ability to remain diplomatic and tactful whilst working under pressure.
• Ability to deal with tight deadlines and high volumes.
• Energetic and enthusiastic individual looking to thrive and progress in an expanding company.
• Ability to work independently and as part of a team.
• Detail orientated and ability to complete large volume of work quickly.
• Numerate and comfortable working with data.
• Excellent written and verbal communication skills.
• Ability to learn quickly and to work independently and under pressure in a fast-paced environment.
• Pro-active, solutions-oriented approach to dealing with errors/complaints.
• Team management experience will be an advantage.

Benefits

• We promote innovation, all our teams are Agile and several PoCs of new technologies or innovative ideas are launched every week.
• A competitive but flexible technical career plan
• We believe in an hybrid working model, you can work up to three days per week remote, but you are also going to enjoy the excellent work environment at our modern offices in the heart of Madrid.
• Travel discounts (of course!).
• Medical Insurance Discounts.

Competencies