Changes to our Application Process.
It’s time to go places
Customer Service Agent
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About Us
Ryanair, over our 40 year history has grown to become Europe’s largest airline group connecting more guests across more routes than any other European carrier. We are a fast-paced, ambitious and innovative company, offering exciting career opportunities across aviation, technology, operations and support functions. Now is a fantastic time to join as we look to grow to over 800 aircraft and 300m guests within the next 8 years.
Description
Ryanair are looking for a Customer Service Agent to join our Customer Service team.
Role and Responsibilities
- Working to targets and deadlines in a dynamic environment
- Handling of customer contacts by email
- General administration duties
- Efficient and appropriate handling of customer complaints
- Identify recurring or emerging issues and escalate to the appropriate channels
- Investigate and report on all escalations, highlighting areas for improvement
- Liaise with cross functional stakeholders across the business to identify cause of issue/escalation and assist with resolution
- Adhoc tasks pertaining to Customer Service
Applications close on Monday 19th Oct
Requirements
- Excellent customer service experience with a “can do”, proactive attitude
- Fluent spoken and written English is essential. Another European language is desirable but not essential
- Excellent knowledge of Microsoft Office suite (specifically Word and Excel)
- Show a natural ability in problem solving
- Possess a high level of interpersonal and written skills
- Must have a flexible approach and ability to remain diplomatic and tactful while working under pressure
- Detail orientated; ability to complete large volume of work quickly
- Proactive approach to dealing with errors/complaints
- Ability to work on your own initiative
- Personality traits: empathy, enthusiasm, flexibility, patience and excellent communication skills
Benefits
- Competitive salary
- Discounted and unlimited travel to over 250 destinations
- Defined Contribution Pension Scheme
- Death in Service Benefit – Up to 2 times of annual basic salary
- 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
- Option for up to 5 additional unpaid leave days per year
- Cycle 2 Work Scheme
- Unrivalled career progression
Changes to our Application Process.
We are in the process of making a number of changes to our application process and overall candidate experience. This will occur in a number of phases and you may be required to create a new candidate profile or input some additional info for your application to be progressed. If you have already successfully applied for a role, we kindly ask that you do not re-apply for this. Our teams will be in touch by phone or email if we wish to progress your application to the next stage.
Thank you for your understanding and patience at this time and we wish you the best of luck with your application.