Join Ryanair’s Customer Operations Centre in Warsaw
Ryanair, Europe’s largest airline group, is expanding its Customer Operations Centre in Warsaw and we’re looking for talented individuals to join our growing team as Customer Service Specialist (Escalations Team).
What can you expect at our Recruitment Open Day?
Join us on 20 October 2026 to:
Learn more about Ryanair and our Customer Operations Centre
Discover what it’s like to work as a Customer Service Specialist (Escalations Team)
Meet members of our Recruitment and Operations teams
Ask questions about the role, training and career development opportunities
Take part in an on-site interview with our hiring team
Successful candidates may progress through the recruitment process on the day
Register today! Spaces are limited, so apply now to secure your place and receive full details about the event.
Please note: this is a fully on-site position based in Warsaw.
Please submit your CV in English.
Description
In this role, you’ll support Ryanair customers with more complex travel-related queries, helping to resolve issues efficiently while delivering an outstanding customer experience. Working in a fast-paced and technology-driven environment, you’ll play a key role in supporting millions of passengers across Europe.
Requirements
1-2 years of experience in a customer support role
Excellent written and spoken English
Strong problem-solving skills and a customer-focused mindset
Confidence working with multiple systems and digital tools
Ability to thrive in a fast-paced environment
Flexibility to work shifts, including weekends and evenings
Eligibility to work in Poland
Benefits
Benefits
Why join Ryanair?
Competitive salary and benefits package
Staff travel benefits across the Ryanair network
Career progression opportunities within Europe’s largest airline group
Comprehensive training and development
Modern office environment in Warsaw
Opportunity to be part of a growing international team
We are in the process of making a number of changes to our application process and overall candidate experience. This will occur in a number of phases and you may be required to create a new candidate profile or input some additional info for your application to be progressed. If you have already successfully applied for a role, we kindly ask that you do not re-apply for this. Our teams will be in touch by phone or email if we wish to progress your application to the next stage.
Thank you for your understanding and patience at this time and we wish you the best of luck with your application.
