It’s time to go places

Description

Chat Escalations Agent Open Day – Warsaw 26 July

Ryanair, Europe’s largest airline group, is opening a brand-new Customer Operations Centre in Warsaw – and we want you to be part of it!

We’re hiring Chat Escalations Agents – a new role where you’ll handle more complex customer queries that require a human touch. You’ll work in a modern, tech-driven environment and help us support millions of passengers across Europe.

What to expect on the day:

• Learn more about the role and Ryanair as an employer

• Meet our team and ask any questions

• Selected candidates may be interviewed on the spot!

Benefits:

• A vibrant, collaborative workplace in a fast-growing centre of excellence.
• Competitive salary and benefits package.
• Staff travel benefits across the entire Ryanair network.
• Huge potential for career progression within Europe’s biggest airline.
• Training in modern tools and AI-enhanced support systems.

Register now to receive full details about the Open Day!
Spots are limited – secure your place today and start your career journey with Ryanair.

Please note that this is an on-site position.

Requirements

• 1–2 years in a customer support role, preferably in a fast-paced or digital environment.
• Excellent written communication in English (additional languages are a big plus).
• A calm, customer-first approach to problem-solving, even under pressure.
• High computer literacy, fast typing skills, and comfort navigating multiple systems.
• Adaptability to work in a dynamic, tech-driven support team.
• Motivation to hit performance goals while delivering standout customer experiences.
• Flexibility to work shifts, including weekends and evenings.
• Eligibility to work in Poland, including police clearance and references.