JC Aircraft Maintenance (JCAM) is one of Ryanair’s Engineering company providers, supporting in both Line and Heavy Maintenance in Spain, Portugal, Morocco and France (SPMF) since 2010.
We are currently recruiting for a Health and Safety Administrative to join a team of highly skilled staff, with an essential part to play in safely maintaining a fleet of over 600 aircraft for one of the world’s largest and most successful airlines.
The primary role of the IT Desktop Support is to ensure that employees can efficiently use computer systems, software, and hardware without disruptions.
Roles & Responsibilities
Diagnosing and resolving hardware, software, and network issues for end-users.
Setting up computers, peripherals, and software applications based on company standards.
Performing routine system updates, patches, and preventive maintenance.
Keeping track of IT equipment, including computers, printers, and accessories.
Logging and managing support tickets through an IT service management (ITSM) system.
Assisting users remotely via phone, email, or remote desktop software.
Implementing security measures, managing access control, and ensuring data protection policies are followed.
Requirements
Experience in remote PC fault diagnosis/troubleshooting
Strong troubleshooting skills with PC hardware
Knowledge of Active Directory, Microsoft Exchange, Windows 7/10/11, Office 365, Virtual Apps, Printing, Symantec Antivirus & Encryption, VPN, WDS, SCCM, ServiceNow, Jira.
Excellent communication skills in English.
+1 year hand on desktop support experience in a busy IT environment
We are in the process of making a number of changes to our application process and overall candidate experience. This will occur in a number of phases and you may be required to create a new candidate profile or input some additional info for your application to be progressed. If you have already successfully applied for a role, we kindly ask that you do not re-apply for this. Our teams will be in touch by phone or email if we wish to progress your application to the next stage.
Thank you for your understanding and patience at this time and we wish you the best of luck with your application.
