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Junior Desktop Engineer

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Description

Ryanair Holdings plc, Europe’s largest airline group, is the parent company of Buzz, Lauda, Malta Air, Ryanair & Ryanair UK. Carrying 168m guests p.a. on approx. 3,000 daily flights from 90 bases, the Group connects over 235 airports in 37 countries on a fleet of 523 aircraft, with a further 127 Boeing 737s on order, which will enable the Ryanair Group to grow traffic to 225m p.a. by FY26. Ryanair has a team of over 19,000 highly skilled aviation professionals delivering Europe’s No.1 operational performance, and an industry leading 37-year safety record. Ryanair is Europe’s greenest, cleanest, major airline group and customers switching to fly Ryanair can reduce their CO₂ emissions by up to 50% compared to major European legacy airlines.

The Role

The Infrastructure team are currently recruiting for a Junior Desktop Engineer. Reporting to Labs desktop team Lead/IT Service Manager, this position is permanent and based in our Buzz HQ office in Warsaw.

Responsibilities

  • Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment
  • Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency
  • Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
  • End-User/Client facing configuration of Office 365
  • Image Hardware
  • Excellent Working Knowledge of Active Directory.
  • Support Triage steps to determine User, PC, Network, or Application problems
  • Monitor, update, and manage a ticket queue with the goal of resolving issues within agreed SLA’s
  • Network Printer installation / troubleshooting
  • Comfortable supporting mobile hardware (iPad, iPhone, Android)
  • Management and tracking of inventory through the full Asset Management Life Cycle

Requirements

  • Experience of working in a desktop Support role desirable
  • Experience in remote and on-site PC fault diagnosis/troubleshooting
  • Strong troubleshooting skills with PC hardware
  • Knowledge of Active Directory, Windows 10, Microsoft365, Citrix, Terminal Server, Backups, Printing, Symantec Antivirus, VPN, SCCM
  • Excellent communication and documentation skills are essential
  • Good team player

Benefits

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