It’s time to go places

Changes to our Application Process.

Long Description

The Customer Service Legal department is offering a full-time position to a CS Legal GDPR Administrator.  
The successful candidate will be based at Ryanair’s Headquarters in Airside Business Park, Dublin and will report to the CS Data Protection Executive.

Duties:

  • Process Data Subject Access Requests (DSARs), addressing claims associated with requests, such as those related to EU261 and refund claims.
  • Assist the Data Protection Team in investigating possible data breaches.
  • Provide ongoing support to the Customer Service Legal Team and the Data Protection Officer (DPO).
  • Work closely with a wide range of internal and external stakeholders, particularly in the Customer Service, Legal and Operations departments. 
  • Support the CS Data Protection Executive in identifying the root causes of GDPR escalations and collaborate with relevant teams to improve processes and prevent future issues.
  • Prepare and share feedback and training materials with in-house teams to address barriers to success and improve GDPR knowledge and understanding. 
  • Track and document the volume and nature of GDPR cases received.
  • Handle a variety of ad-hoc tasks as required.
     

Short Description

  • Interest in GDPR regulations.
  • Ability to work under tight deadlines.
  • Experience working with Customer Service, Legal, GDPR or other claims. 
  • Strong investigative skills with keen attention to detail.
  • Excellent stakeholder-management skills. 
  • Customer-oriented approach.
  • Interest in the airline industry and operations.
  • Numerate and comfortable working with data.
  • Full professional proficiency in English (written and spoken) required, and fluency in additional European languages would be highly regarded.
  • Excellent organisational, planning, and record-keeping skills; this is a busy role with a high volume of work.
  • Quick learner with the ability to show initiative.
  • Proficient in Microsoft Office, including Word, PowerPoint, and especially Excel.
  • Familiarity with Ryanair’s internal systems would be an advantage. 

Short Description

  • Competitive salary
  • Discounted and unlimited travel to over 230 destinations
  • Defined Contribution Pension Scheme
  • Death in Service Benefit – Up to 2 times of annual basic salary
  • 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
  • Option for up to 5 additional unpaid leave days per year
  • Cycle 2 Work Scheme
  • Unrivalled career progression

Competencies

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Changes to our Application Process.

We are in the process of making a number of changes to our application process and overall candidate experience. This will occur in a number of phases and you may be required to create a new candidate profile or input some additional info for your application to be progressed. If you have already successfully applied for a role, we kindly ask that you do not re-apply for this. Our teams will be in touch by phone or email if we wish to progress your application to the next stage.

Thank you for your understanding and patience at this time and we wish you the best of luck with your application.