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Customer Service Legal Associate (German)

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Description

Ryanair Holdings plc, Europe’s largest airline group, is the parent company of Buzz, Lauda, Malta Air, Ryanair & Ryanair UK. Carrying 168m guests p.a. on approx. 3,000 daily flights from 90 bases, the Group connects over 235 airports in 37 countries on a fleet of 523 aircraft, with a further 127 Boeing 737s on order, which will enable the Ryanair Group to grow traffic to 225m p.a. by FY26. Ryanair has a team of over 19,000 highly skilled aviation professionals delivering Europe’s No.1 operational performance, and an industry leading 37-year safety record. Ryanair is Europe’s greenest, cleanest, major airline group and customers switching to fly Ryanair can reduce their CO₂ emissions by up to 50% compared to major European legacy airlines.

We are inviting applications for a CS Legal Associate to join our growing team. The purpose of this position is to assist in the smooth running of Ryanair operations. The successful candidate will be hard-working, energetic, self-motivated with a natural ability for problem solving.

The role

At Ryanair, our significant growth has led to more support and advice being sought from our Customer Service Legal team.

We are currently recruiting for a German-speaking CS Legal Associate to support the management, coordination and processing of consumer legal claims as a result of disruption in those jurisdictions.

Responsibilities

This role will primarily involve managing the processing of legal claims received from customers or their legal representatives, drafting all manner of Court and Alternative Dispute Resolution documents necessary to protect Ryanair’s position, and providing all necessary documentation to support our external and internal legal teams.

You will also provide regular support to our Customer Service Legal team on EU261 legislation, case law and any other consumer law matters, keep our records, databases and systems up-to-date, and ensure the timely payment of legal claims.

Occasional ad hoc duties will be required to support the team.

This is a fast-paced and busy environment.

Requirements

  • A legal degree/background and legal work experience in German
  • Interest in litigation work
  • Interest in the airline industry
  • Customer-orientated
  • Ability to deal with tight legal deadlines and high volumes
  • Ability to learn quickly and to work independently and under pressure in a fast-paced environment.
  • Positive attitude and ability to be a team player
  • Excellent written and verbal communication skills
  • Numerate and comfortable working with data
  • Strong organisation and planning skills and the ability to deal with a large volume of work
  • Experience in the use of Microsoft Office Suite, including Excel
  • Professional proficiency in English and German (spoken and written). Additional European languages would be highly regarded

Benefits

This is a great opportunity to be part of a busy Customer Service Legal team at Europe’s number one airline, be involved in strategic decision-making, and gain significant exposure to both internal and external senior stakeholders and a real breadth of legal experience in a multicultural environment.

The position will be based in our office in Warsaw.

We offer contract of employment or B2B contract with possibility of hybrid home office.

Full details

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