It’s time to go places

Ryanair Holdings plc, Europe’s largest airline group, is the parent company of Buzz, Lauda, Malta Air & Ryanair DAC. Carrying over 154 m guests p.a. on more than 2,400 daily flights from 82 bases, the group connects over 200 destinations in 40 countries on a fleet of over 475 aircraft, with a further 210 Boeing 737’s on order, which will enable the Ryanair Group to lower fares and grow traffic to 200m p.a. by FY24. Ryanair has a team of over 19,000 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and an industry leading 34-year safety record. Ryanair is Europe’s greenest cleanest airline group and customers switching to fly Ryanair can reduce their CO₂ emissions by up to 50% compared to the other Big 4 EU major airlines.

We are inviting applications for a Legal Associate to join the Customer Service Legal Team at Ryanair. 

The purpose of this position is to support Ryanair’s Customer Service Legal team and the broader company in protecting Ryanair’s interests whilst complying with our obligations under EU Regulation 261/2004. The successful candidate will be hard-working, energetic, self-motivated with a natural ability for problem solving.

Ryanair Labs Madrid is one of the technological hubs of Ryanair, located in the heart of Madrid.

The role

Ryanair’s significant growth and the increase of EU261 awareness has led to higher case volume and more support and advice being sought from our Customer Service Legal team. 

The successful candidate will have a strong background in commercial litigation, air passenger rights, consumer law, with an interest in aviation. They will be required to effectively manage the processing of high-volume litigation brought as a result of disruptions in all jurisdictions where Ryanair operates. They will work closely with the CS Lawyers, Legal Associate Managers, and CS Legal Supervisors in the development of strategies designed to improve success rates of our in-house CS Legal team.

The successful candidate will maintain up-to-date knowledge of passenger rights and relevant EU/national legislation.

The position will be based at our office in central Madrid.

Skills/Experience Required:

• Qualified lawyer with litigation experience
• Experience handling EU261-related matters would be an advantage
• Understanding of consumer protection legislation, particularly at European level
• A pro-active, can-do attitude and ability to work independently with limited supervision
• Ability to learn quickly, show initiative and cope with a large and varied caseload, whilst complying with tight legal deadlines
• A creative and proactive approach to problem-solving
• Proven ability to foster constructive and collaborative relationships with colleagues and internal/external stakeholders
• Exceptional organisation, planning, record-keeping and communication skills
• Outstanding drafting and legal writing skills, attention to detail
• Full professional proficiency in German and English (written and spoken). Additional European languages would be highly-regarded
• Willingness to travel
• Ad hoc duties will be required to support the team, in an incredibly fast-paced and dynamic environment.

• We believe in an hybrid working model, after probation period, you can work up to two days per week remote, but you are also going to enjoy the excellent work environment at our modern offices in the heart of Madrid.

• Possibility for career growth in a continuously growing team.
• Competitive salary with stable yearly reviews.
• Staff travel benefits: flights discounts.
• Optional discount for several medical insurance.
• Referral bonus system.